This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company uses Dynamics 365 Customer Service. You are configuring Knowledge Management capabilities for the company. The company works frequently wi...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeA company uses Dynamics 365 Customer Service. An administrator for the company is configuring Copilot for agents. The company requires reports on agent transact...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are creating a translation for an existing Knowledge article in Dynamics 365 Customer Service. You need to configure the elements that support translation....
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - You are a functional consultant for a Dynamics 365 Customer Service organization. You must add the knowledge base search control to the Case entity...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - An agent resolves a case for a customer by using Dynamics 365 Customer Service. The customer must receive a corporate feedback survey to describe ho...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free