This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company has a Customer Service deployment. The company plans to enable AI suggestions for article keywords and descriptions on a custom form. You add the Keyw...
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Get Started FreeYou are implementing Dynamics 365 Customer Service for an organization and are configuring the case summary Copilot. A user tests the Case summary feature of Co...
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Get Started FreeYou are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of th...
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Get Started FreeYou are configuring Copilot in Dynamics 365 Customer Service. You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge s...
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Get Started FreeDRAG DROP - A company uses Dynamics 365 Customer Service. Customer service agents must be able to connect individual cases to a Microsoft Teams channel, to enha...
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