This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
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Get Started FreeYou manage a Dynamics 365 for Customer Service environment. The entitlement for a customer ended last month. The customer must renew the entitlement and use the...
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Get Started FreeDRAG DROP - A company uses a Dynamics 365 Customer Service workspace app in its contact center. The inbox is enabled in the default experience profile. Live cha...
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Get Started FreeA regional healthcare provider is implementing Dynamics 365 Customer Service to manage its appointment scheduling across clinics in multiple locations. Each cli...
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Get Started FreeDRAG DROP - You are customizing a Dynamics 365 Customer Service implementation for a call center. The call center wants to enable SMS as a channel for the custo...
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