This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - You are an Omnichannel supervisor for a company. The company wants to deploy an Omnichannel Insights dashboard. You need to set up and monitor KPIs....
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Get Started FreeYou are helping a company implement Power Virtual Agents with Omnichannel for Customer Service. The company has a chatbot that escalates to a manager if a custo...
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Get Started FreeA company is implementing Omnichannel for Customer Service. The company separates agents into teams for billing, new product inquiries, support, and warranty. T...
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Get Started FreeHOTSPOT - You must set up the following: ✑ A work stream must be configured to use Twitter. ✑ The cases must automatically go to the next available sales repres...
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Get Started FreeHOTSPOT - You are implementing Omnichannel for Customer Service for a hospital. Each customer service agent has a chat capacity of 200. The implementation requi...
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