This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - A company is implementing Omnichannel for Customer Service. The company plans to release a new product in the following markets: Germany, Spain, and F...
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Get Started FreeHOTSPOT - You are an Omnichannel supervisor for an inbound call center. The call center's customer service rating has decreased over the past few months. You ne...
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Get Started FreeYou are configuring a queue in Omnichannel for Customer Service for a call center. You need to complete the queue configuration using the minimal number of acti...
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Get Started FreeDRAG DROP - You are configuring URS functionality for a company to manage resource scheduling. The configuration must include the following setup: • Set availab...
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Get Started FreeYou are implementing Omnichannel for Customer Service for a company. The company has set up dedicated teams to handle inquiries from different social platforms....
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