Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#221Multiple Choice

You are an Omnichannel supervisor at a company. You install a dashboard in Power BI. You need to ensure that managers are able to access the intraday insights d...

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#222Multiple Choice

Your company uses Dynamics 365 Customer Service. You are designing a survey to send out each time a case closes. The survey must adapt to display additional que...

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#223Multiple Choice

You are implementing Omnichannel for Customer Service for a company. The company wants agents to serve customers through both the company's portal and Facebook...

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#224Multiple Choice

You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels. You r...

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#225Drag & Drop

DRAG DROP - You are implementing a new channel within Omnichannel. You need to enable an SMS channel. On which entity should you configure each task? To answer,...

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