This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - You are implementing Omnichannel for Customer Service for a company. The company has the following requirements: • The Knowledgebase article search ta...
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Get Started FreeA midsize service company provides clients with various service needs. The company plans to implement URS to schedule its service technicians. The company requi...
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Get Started FreeYou are customizing an Omnichannel for Customer Service implementation. A call center wants to enable a chat channel for unauthenticated chats with the followin...
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Get Started FreeHOTSPOT - You work for a healthcare company that does not use Azure Active Directory. You need to escalate conversations to a live agent without using custom co...
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Get Started FreeA company manufactures, installs, and maintains residential water filtration systems. The company implements Dynamics 365 Customer Service. Installation technic...
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