This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are customizing an Omnichannel for Customer Service implementation. You configure the handoff process to Omnichannel for Customer Service from Power Virtual...
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Get Started FreeDRAG DROP - A company is using Omnichannel for Customer Service. You add a live chat button to your company’s website for existing customers. Requests for chats...
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Get Started FreeDRAG DROP - You are an Omnichannel administrator for a company. The company is implementing a chat channel. You need to route all chats relating to work orders...
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Get Started FreeA company is implementing Omnichannel for Dynamics 365 Customer Service. The company’s requirements are: • Live chat must be available through Omnichannel for c...
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Get Started FreeA company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service. The company has offices in Africa and...
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