This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
HOTSPOT - You are provisioning Omnichannel for Customer Service. You need to configure the system. What should you do? To answer, select the appropriate options...
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Get Started FreeYou are implementing Omnichannel for Customer Service. The customer service supervisor wants to change one of the intraday KPI calculation methods. You need to...
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Get Started FreeHOTSPOT - You are creating a bot by using Power Virtual Agents to work within Dynamics 365 Customer Service. The bot must support voice and chat capabilities. T...
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Get Started FreeDRAG DROP - You are using Omnichannel for Customer Service. You need to configure Power Virtual Agents to route calls to a live representative when cases come i...
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Get Started FreeA company has used Dynamics 365 Customer Service with Omni channel for more than a year. The company has experienced several product recalls over the last three...
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