This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are implementing Omnichannel for Customer Service for a company. The company has the following requirements: • Initial conversations must be assigned to Pow...
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Get Started FreeDRAG DROP - A company uses Dynamics 365 Customer Service and Microsoft Teams. A project requires the creation of an automated tool to provide recommendations wh...
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Get Started FreeHOTSPOT - A credit card company uses Dynamics 365 Customer Service. Agents receive conversations through Omnichannel for Customer Service. A browser-based inter...
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Get Started FreeDRAG DROP - Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...
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Get Started FreeCase study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
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