This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company has a Dynamics 365 Customer Service implementation that uses the voice channel feature. Supervisors need to review reports to see how the...
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Get Started FreeHOTSPOT - A company is implementing Dynamics 365 Customer Service and Power Virtual Agents for its support desk. Supervisors have the following information requ...
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Get Started FreeDRAG DROP - A contact center supervisor requires operations metrics by channel and sentiment analysis. You need to install the Omnichannel Insights dashboard fo...
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Get Started FreeDRAG DROP - A company uses Customer Service. The company plans to enable a customer service agent in Omnichannel. You need to identify the security roles that a...
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Get Started FreeHOTSPOT - You are customizing an Omnichannel for Customer Service implementation. Customers take a pre-chat survey on a chat widget on the portal. Customers are...
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