This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
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Get Started FreeA company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?
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Get Started FreeDRAG DROP - You are creating a macro in Dynamics 365 Customer Service to create automations. You must use the following predefined macro connectors: • Open a ne...
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Get Started FreeHOTSPOT - You are implementing Omnichannel for Customer Service for a call center. The call center manager needs to be able to track agents’ performance. You ne...
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Get Started FreeDRAG DROP - You are setting up Omnichannel for Customer Service. You need to automate the following tasks to make it easier and quicker for representatives to a...
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