Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#296Multiple Choice

A company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?

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#297Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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#298Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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#299Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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#300Drag & Drop

DRAG DROP - You are creating agent scripts in Dynamics 365 Customer Service. You must add the following steps to the scripts: 1. Use the greeting: Welcome to th...

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