This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company is implementing Dynamics 365 Customer Service workspaces. As a customer service representative, you must be able to view and work on more than one wor...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - A company has a Customer Service deployment. The company plans to provide instructions for customer service agents. You need to apply the security r...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeA company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are implementing Omnichannel for Customer Service for a company. The company wants agents to serve customers through both the company's portal and Facebook...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeHOTSPOT - You are an Omnichannel supervisor for a company. The support team is unable to respond to all customer chats. You need to configure workstreams to ens...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free