This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - You are a customer service representative using Dynamics 365 Customer Service Hub. You need to link the knowledge base records that relate to cases...
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Get Started FreeHOTSPOT - You are a Dynamics 365 for Customer Service administrator. You enable full-text, relevance, and category search. You need to use the knowledge base se...
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Get Started FreeHOTSPOT - A company uses Dynamics 365 for Customer Service. You need to document the case resolution process. How are each of the cases resolved? To answer, sel...
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Get Started FreeHOTSPOT - You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for revie...
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Get Started FreeA company uses Dynamics 365 for Customer Service. A case in the queue is routed to you. You will be going on a vacation. You need to assign the case to someone...
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