This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company uses Dynamics 365 Customer Service. You are configuring the advanced similarity rules. You create a similarity rule on cases and put an exact match fo...
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Get Started FreeYou are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of th...
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Get Started FreeYou are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal...
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Get Started FreeHOTSPOT - You are using Dynamics 365 Customer Service. You are viewing a knowledge base (KB) article from a case record. Knowledge management is set up to use a...
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Get Started FreeYou set a default entitlement for a customer. You need to ensure that the default entitlement is automatically associated with a case. What are two possible way...
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