This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A Dynamics 365 Customer Service organization uses routing rules to escalate cases. Security roles have not been modified or created. You need to mod...
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Get Started FreeHOTSPOT - You are a Dynamics 365 Customer Service administrator. You must track issues submitted by customers. You need to configure case settings for the Servi...
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Get Started FreeHOTSPOT - You are a Dynamics 365 Customer Service administrator. Users inform you about situations in which child cases are not working correctly. You need to c...
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Get Started FreeHOTSPOT - You are the Dynamics 365 administrator for a help desk. You merge CaseB into CaseA. You need to examine each case and determine what occurred. What is...
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