This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - You are configuring Dynamics 365 Customer Service. Child cases must inherit the customer name and contact from the parent case when opened. You need...
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Get Started FreeA company is implementing a customized app that will automatically route cases. You need to determine the correct URL to connect to the app location in the clou...
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Get Started FreeHOTSPOT - You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the...
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Get Started FreeYou are an administrator of a Dynamics 365 Customer Service system for a computer support company. Team members must handle cases as follows: • A case for a new...
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Get Started FreeDRAG DROP - You are a Dynamics 365 administrator. You want to set up a child/parent relationship for cases so that the child case inherits different fields from...
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