This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company uses Dynamics 365 Customer Service. Customer service representatives note that when they use customer workspaces to work on cases, they are unable to...
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Get Started FreeYou are implementing Dynamics 365 Customer Service for an IT helpdesk. Support agents regularly use Microsoft Teams when chatting and collaborating with externa...
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Get Started FreeA company has used Dynamics 365 Customer Service with Omnichannel for more than a year. The company has experienced several product recalls over the last three...
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Get Started FreeDRAG DROP - Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...
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Get Started FreeYou are assisting a retail company that runs Dynamics 365 Customer Service. A junior support agent has a chat session open with a customer. The agent attempts s...
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