This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are implementing Omnichannel for Customer Service. Agents need real-time recommendations for cases about warranty issues. You need to enable the appropriate...
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Get Started FreeCase Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
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Get Started FreeCase Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
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Get Started FreeYou are implementing a record creation and update rule for an existing email queue. After the rule runs successfully, customers must receive an email notificati...
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Get Started FreeDRAG DROP - A company uses Dynamics 365 Customer Service. SharePoint is required for document management. The company plans to extend the functionality of the b...
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