This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company uses Dynamics 365 Customer Service in its contact center. The team that manages returns requires an agent script to guide them in obtaining the correc...
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Get Started FreeDRAG DROP - You are implementing Omnichannel for Customer Service for a call center. The call center’s requirements for the implementation are as follows: • Whe...
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Get Started FreeYou are customizing an Omnichannel for Customer Service implementation for a call center. The call center manager wants to create a new quick response for agent...
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Get Started FreeYou create a Power Virtual Agents chatbot. The chatbot includes Power Automate flows. You are not a system administrator. Users in your organization must collab...
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Get Started FreeDRAG DROP - A company deploys Dynamics 365 Customer Service. The company plans to use IoT to collect information about manufacturing equipment. Work orders must...
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