This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are describing Power Virtual Agents to executives at a company. The executives want to know which features are available out of the box. You need to describ...
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Get Started FreeDRAG DROP - A company is implementing Omnichannel for Customer Service. You must set up the system to minimize human error and automate actions. The requirement...
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Get Started FreeYou are configuring Dynamics 365 Customer Service workspaces. Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions. You nee...
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Get Started FreeYou use multiple workspaces within Dynamics 365 Customer Service insights. You need to switch workspaces. What should you do?
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Get Started FreeHOTSPOT - You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege. How should you configure s...
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