This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - You work for a company that installs residential security systems. The company uses Dynamics 365 Customer Service. The company wants to monitor all...
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Get Started FreeA customer service manager needs a combination of case data analytics and AI insights. The information must include data from the last year. The customer servic...
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Get Started FreeYou are setting up knowledge management in Dynamics 365 Customer Service. Management wants to view the statistics on which keywords are searched the most by age...
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Get Started FreeDRAG DROP - A company has a Customer Service environment. The company plans to implement Customer Service Analytics dashboards. You need to configure the dashbo...
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Get Started FreeHOTSPOT - You are creating a virtual agent to handle common customer inquiries. The virtual agent must provide the ability to route customers to live agents for...
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