This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture leasing details. The company is implementing Connected Cus...
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Get Started FreeHOTSPOT - A company uses Dynamics 365 Customer Service to provide product support to customers. Only employees are included in the company's Azure Active Direct...
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Get Started FreeA company uses Omnichannel for Customer Service. The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a custome...
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Get Started FreeDRAG DROP - A company wants to use Power Virtual Agents chatbots to enable customers to solve their own issues whenever possible. You create knowledge base arti...
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Get Started FreeA company enables custom context variables on a chat widget. Users report that the context variables are not being populated on new chats. You need to troublesh...
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