This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a huma...
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Get Started FreeHOTSPOT - A company uses Omnichannel for Customer Service. The company has the following requirements for their agents' conversations with customers: • Agents m...
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Get Started FreeYou are creating a Power Virtual Agents chatbot to handle common customer inquiries. A manager reports that some inquiries are not routing to the appropriate cu...
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Get Started FreeYou are customizing an Omnichannel for Customer Service implementation. You need to configure the escalation process to a human agent. Which three actions shoul...
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Get Started FreeDRAG DROP - You must create a custom web portal to support customer service processes. The portal must allow customers to chat with customer service if the cust...
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