This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
A company uses Dynamics 365 Customer Service. Managers state that support representatives can view contact social security numbers when the representatives open...
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Get Started FreeYou are a system administrator for Dynamics 365 Customer Service. In the default account form, you create an escalation column as a choice of Yes/No. The main a...
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Get Started FreeA company uses Dynamics 365 Customer Service. A customer service supervisor must create canvas apps. The environment uses a Microsoft Dataverse database. The su...
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Get Started FreeA company uses Dynamics 365 Customer Service. Agents note that when a customer calls, they are unable to view all activities associated with the customer and th...
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Get Started FreeDRAG DROP - A company implements Dynamics 365 Customer Service. You must create an external-facing website that allows customers to perform the following tasks:...
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