This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company uses Dynamics 365 Customer Service. The company connects chatbots to its Omnichannel configuration. The chatbot does not escalate calls to...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeDRAG DROP - A company that operates in 101 countries/regions globally uses Dynamics 365 Customer Service. The countries/regions currently use the same environme...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeYou are customizing a Dynamics 365 Customer Service implementation for a company. The company's support center wants to open a chat channel in a Power Apps port...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeA company sells and services bicycles. The company uses Dynamics 365 Sales and Dynamics 365 Customer Service. You create a custom table named Bicycle. A user tr...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started FreeCase study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...
Premium Content
Create a free account to preview more questions, or enroll for full access.
Get Started Free