Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#421Drag & Drop

DRAG DROP - Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...

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#422Drag & Drop

DRAG DROP - Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. How...

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#423Multiple Choice

You are implementing Omnichannel for Customer Service for a company. The company has the following requirements: • Initial conversations must be assigned to Mic...

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#424Multiple Choice

You are an IT administrator at a hospital network. Heart monitoring devices are deployed across multiple locations. The devices are managed within Dynamics 365...

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#425Multiple Choice

You create a canvas app to show trending results from a Microsoft Copilot Studio chatbot. The results must be viewable on the Dynamics 365 Customer Service work...

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