This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
You are an administrator for a company that uses Customer Service workspace. A user working on a case requires help from a subject matter expert (SME). The user...
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Get Started FreeDRAG DROP - A company requires the following Dynamics 365 Customer Service enhancements: • Submit new Knowledge articles from the case form. • Provide a full sc...
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Get Started FreeA service representative resolves a case for a customer by using Dynamics 365 Customer Service. A Customer Voice survey is automatically sent to the customer to...
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Get Started FreeHOTSPOT - You are creating a customer feedback survey by using Customer Voice for a retail company. The company plans to use the survey for customers who recent...
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Get Started FreeDRAG DROP - You work for a US-based company that is expanding into South America. A significant portion of the customers speak Spanish as their primary language...
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