Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#431Hotspot

HOTSPOT - You are demonstrating the Microsoft Teams integration capability for calling. You use a Dynamics 365 Customer Service sandbox environment for the demo...

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#432Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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#433Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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#434Multiple Choice

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#435Multiple Choice

You are deploying the voice channel for Dynamics 365 Contact Center to an existing Microsoft Azure resource. When you attempt to link the Azure resource to Dyna...

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