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PECB PECB Certified ISO/IEC 20000 Lead Implementer
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Question #2
#2
Multiple Choice
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What is required when suppliers are involved in service delivery?
A.
Suppliers must be certified to ISO/IEC 20000-1 to ensure consistent service management.
B.
A joint governance board must be established to oversee the shared services.
C.
Documented agreements must be in place with defined roles and interfaces.
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Exam ISO-IEC-20000-LEAD-IMPLEMENTER Topic 1 Question 2
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