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PECB PECB Certified ISO/IEC 20000 Lead Implementer
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Question #8
#8
Multiple Choice
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What does the root cause analysis (RCA) suggest when there is insufficient data?
A.
Reevaluating the collected data and adjusting the analysis method
B.
Proposing hypotheses and identifying contributory factors related to the event
C.
Delaying corrective action until more evidence is gathered
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Question 8 of 80
Exam ISO-IEC-20000-LEAD-IMPLEMENTER Topic 1 Question 8
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