This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - You are the administrator of a Dynamics 365 Customer Service system. The customer service team currently uses the standard First Response By and Res...
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Get Started FreeA company implements a Dynamics 365 Customer Service system to manage cases for its employee relations department. Service-level agreement (SLA) pausing is conf...
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Get Started FreeHOTSPOT - A company is using Dynamics 365 Customer Service. Departmental units within the company are separately grouped using native Dataverse capabilities. Th...
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Get Started FreeHOTSPOT - A company uses Dynamics 365 Customer Service. The company has English, French, and German languages enabled in the environment. The company plans to s...
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Get Started FreeA company extends Dynamics 365 Customer Service by creating a custom table that contains reviews. No other customizations have been performed. The production en...
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