Microsoft Microsoft Dynamics 365 Customer Service Functional Consultant | GrabCert

MicrosoftMB-230

Microsoft Dynamics 365 Customer Service Functional Consultant

This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.

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Exam Details

Total Questions

459

Last Updated

Aug. 2026

Rating

4.9

Question Types

Multi choices

275

Drag&Drop

93

Hotspot

91

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#176Multiple Choice

Case Study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...

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#177Multiple Choice

You are implementing Dynamics 365 Customer Service for a company in India. The company operates strict guidelines relating to data residency, which must not lea...

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#178Multiple Choice

You configure the Case Management Agent for a company. The company previously disabled all AI features in the environment. Users report that the agent does not...

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#179Multiple Choice

Case study - This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there...

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#180Multiple Choice

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...

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