This certification validates practical skills in enterprise business systems, with emphasis on configuring processes, managing information, and supporting business outcomes. It is intended for professionals who implement or operate enterprise business systems.
DRAG DROP - A company is implementing Dynamics 365 Customer Service to support its help desk function. Customers will submit support request tickets by using a...
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Get Started FreeA company uses Dynamics 365 Customer Service hub for case management. Users report they are unable to display a list of coworkers when they enter the @ symbol i...
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Get Started FreeDRAG DROP - You are deploying Dynamics 365 Contact Center for a company. Users require the privileges to complete the following tasks: • Configure new quick rep...
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Get Started FreeNote: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the...
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Get Started FreeDRAG DROP - You manage Dynamics 365 for Customer Service. You need to create a list of holidays and ensure that existing service-level agreements (SLAs) observe...
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