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PECB PECB Certified ISO/IEC 20000 Lead Implementer
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Question #4
#4
Multiple Choice
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What is the main difference between capacity management and demand management?
A.
Capacity management focuses on resource-related aspects, while demand management centers on the business and user needs related to service delivery.
B.
Capacity management focuses on service quality, while demand management manages supplier performance.
C.
Capacity management focuses on technical capacity, while demand management focuses on business needs.
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Exam ISO-IEC-20000-LEAD-IMPLEMENTER Topic 1 Question 4
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